Shipping policy
All orders placed with Alexia Glasgow Alexander are made to order. Please review the information below before placing your order.
ORDER PROCESSING & PRODUCTION
As our pieces are made to order, please allow up to 40 working days for production.
Once production is complete, please allow up to an additional 10 working days for your order to be received at our London studio, where it will undergo final quality checks before dispatch.
You will receive a shipping confirmation once your order has been dispatched.
UK SHIPPING
UK delivery is estimated at 1–4 working days after dispatch.
Shipping costs are calculated at checkout based on your delivery address and available shipping service.
Please note that production and processing times are separate from delivery times.
INTERNATIONAL SHIPPING
We currently offer shipping to the UK and selected international destinations.
International delivery is estimated at 1–15 working days after dispatch, depending on the destination and local courier service.
Shipping costs are calculated at checkout.
EU ORDERS
Shipping to the European Union is temporarily unavailable for our first release while we adapt to new EU packaging requirements.
Customers based in the EU can join our mailing list to be notified when EU shipping becomes available.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, taxes or import fees imposed by the destination country’s customs authority.
Unless otherwise stated at checkout, these charges are not included in your order total and are the responsibility of the customer.
We are unable to estimate customs charges as these vary by country. Customs processing may also result in delivery delays outside of our control.
DELIVERY DELAYS
Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to customs processing, courier disruptions or other circumstances outside of our control.
If your tracking indicates that your parcel has been delayed or cannot be located, please contact the relevant shipping provider to open an investigation.
If you require further assistance following the courier’s investigation, please contact us with your order number and details of the delivery claim.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.
If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be amended once an order has been dispatched.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
UNCLAIMED / RETURNED PARCELS
If an order is returned to us because it was unclaimed, refused, or could not be delivered due to incorrect or incomplete delivery information, additional shipping charges may apply if the order needs to be resent.
Original shipping charges are non-refundable where a delivery has been attempted or the parcel has been returned due to circumstances outside of our control.